According to the FDCPA, agencies are allowed to communicate with consumers through “any medium.”

This includes traditional channels – letters, phone calls – but it also includes more modern channels, including text messages, emails and direct messages.

The CFPB realizes that there are generations who prefer to communicate via social media, even on matters like debt collection.

Tim explains how social media can fit into your omnichannel strategy in Part 4 of our Reg F mini series.