Understanding AI in Debt Collection: A Conversation with Sean Williams
This is a dialogue between host Ashley and guest Sean Williams, the owner of Williams Rush and Associates, a debt collection agency. In the conversation, they discuss artificial intelligence (AI) in the debt collection industry. Sean shares his experience in exploring AI, differentiating between rulebased systems and AI, and his excitement about AI's ability to learn and adapt. He also discusses his company's journey in implementing a chatbot for customer interaction and the promise it holds for efficiency and compliance. The conversation includes the impacts of AI on job stability and the role of AI in compliance. Sean also shares his thoughts on the future of AI in the industry.

Connect with Sean:   / seanwilliamsmba4595352b  
Connect with Williams, Rush & Associates: https://williamsrushassociates.com/
Connect With Ashley:   / ashleycampanella240a53132  

Chapters
00:00 Introduction
00:33 Exploring AI in Debt Collection
01:46 The Journey to AI Adoption
03:12 AI and Efficiency in Debt Collection
06:13 AI and Job Stability in Debt Collection
09:22 AI and Compliance in Debt Collection
10:38 Onboarding AI in Debt Collection
14:44 The Future of AI in Debt Collection
17:10 Final Thoughts and Advice on AI Adoption
18:02 Conclusion and Contact Information