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In Todays episode we speak with Rick Perr of Kaufman Dolowich LLP on Modernizing Your Medical Debt And Dispute Process

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Chapters
Intro: 0:00
Fundamental Elements of Debt Collection Training Program 1:49
How to Talk to a Consumer? 6:30
How Technology is Affecting Debt Collection Training? 10:01
Learning & Engagement: How to Manage Content 11:06
What is the turnaround time for getting a new employee up to speed? 15;11
Who Needs to Update the Training Program? 18:28
Signs to Watch for in Training New Hires 23:12
Training for New Hires 25:30
How ACA can help 28:04