There are both innate qualities and learned skills that can be observed in top performing debt collectors. Debt collection agency owner, Travis Irving of HRI Group, shared with us the skills & qualities that he sees most commonly in his top performers.
If you want to skip to a certain topic, use the timestamps below:
Qualities of Top Performing Debt Collectors [2:15]
Skills Needed for Debt Collection [5:40]
Common Misconceptions About Debt Collectors [7:20]
How to Prepare For a Job as a Debt Collector [9:30]
To learn more about this topic, click here: https://blog.arbeitsoftware.com/skill...
About Our Guest
Travis Irving works on a team of eight at HRI Group, his debt collection agency. He got started in the debt collection industry as a dialer, moved into his role as a closer, and now is a debt collection agency owner. Travis is extremely proud of the high moral standards, specifically the level of professionalism and respect, that he holds his team and himself accountable to.