Today we got to speak with Mindy Chumbley of Solverity on How to Survive as a Small Debt Collection Agency in the Age of Acquisition.
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Chapters
Intro: 0:00
Challenges of being a small agency 1:41
Working with a big collection agency vs. a small agency 3:33
The Power of Local Advocacy 3:47
The Importance of Hiring and Retaining the Right People 10:06
How to Keep Your Team Happy? 10:52
Technology for Small Agencies 12:08
Joining a A benchmark group 14:08
how to create breathing room 19:16
The Power of Relationships 20:31
About Solverity 23:35