Dispute resolution in debt collection is one of those unglamorous topics that, as John Bedard puts it, is "so important to get right."

With a simple online search, consumers can uncover easily misleading information about how to use dispute resolution practices to avoid or manipulate repayment. Agencies should be prepared to receive, process and quickly determine the right course of action for any dispute they receive.  

Resident FCPA and FCRA expert John Bedard walks us through best practices to accomplish this.

If you do not have dispute resolution procedures in place for your debt collection agency, we're happy to say you're in the right place. We'll cover how to get started managing incoming disputes, as well as deep dives into: 

Protocol for an agency to follow when resolving disputes in debt collection
Existing regulation for dispute resolution that agencies should abide by, in their initial communication and beyond
Best practices for agencies to follow to make the dispute resolution process smooth and consumer friendly

Whether dispute resolution is totally foreign to you, or you are looking to improve the way disputes are addressed in your organization, we'll provide actionable steps to turn your dispute resolution into a welloiled machine.

To learn more, visit: https://arbeitsoftware.com/disputere...