The myth of Reg F is that once Nov. 30 arrives, anything you might have done to prepare will be set in stone, it's too late to do anything else, and you're either ready, or you're not.

The reality of Reg F is that changes to your systems, policies and training should be ongoing. No matter where you are in your preparation, it's never too late to start, and it will require constant adaptation as long as the rule is around.

We sat down with Greg Ruffino, Director of Training at Williams and Fudge, to learn:

How he has adapted his training procedures to the rule
Which parts of the rule he is asking his collectors to be aware of, and which parts he is not
At what point he started his training, and when it will go into effect
How he is reframing the rule as something positive for his agents and the industry overall

Whether you and your collectors know the rule inside and out, or this is the first time you're hearing about it, Greg shared strategies for any agency to learn from.