Canadians trust they're getting good financial advice from their banks — especially in these tough financial times. But a hidden camera investigation by Marketplace uncovers immense pressure on bank employees to push products and services to meet sales targets, or risk losing their jobs. Seven years after CBC first investigated the pressure to sell, bank employees say their targets are back up and customers are paying the price.
#Banks #Investigation
00:00 How banks are upselling customers
08:16 Hidden camera: Testing financial advisors from the Big Five (TD Bank, BMO, CIBC, RBC, ScotiaBank)
17:30 Who’s looking out for consumers? (Financial Consumer Agency of Canada and Chrystia Freeland statement)
»»» Subscribe to CBC News to watch more videos: http://bit.ly/1RreYWS
Connect with CBC News Online:
For breaking news, video, audio and indepth coverage: http://bit.ly/1Z0m6iX
Follow CBC News on TikTok: https://bit.ly/3TnHioe
Follow CBC News on Twitter: http://bit.ly/1sA5P9H
Find CBC News on Facebook: http://bit.ly/1WjG36m
Follow CBC News on Instagram: http://bit.ly/1Z0iE7O
Subscribe to CBC News on Snapchat: https://bit.ly/3leaWsr
Download the CBC News app for iOS: http://apple.co/25mpsUz
Download the CBC News app for Android: http://bit.ly/1XxuozZ
»»»»»»»»»»»»»»»»»»
For more than 80 years, CBC News has been the source Canadians turn to, to keep them informed about their communities, their country and their world. Through regional and national programming on multiple platforms, including CBC Television, CBC News Network, CBC Radio, CBCNews.ca, mobile and ondemand, CBC News and its internationally recognized team of awardwinning journalists deliver the breaking stories, the issues, the analyses and the personalities that matter to Canadians.
THE BIG BANK UPSELL
producers/directors
JEREMY McDONALD
MADELINE MCNAIR
research producer
KIMBERLY IVANY
associate producer
MICHELLE MCCANN
reporter
ERICA JOHNSON
editor
SIMON PARUBCHAK
additional editing
AARON TAYLOR
BENNY KOSHY
camera
NORM ARNOLD
DAVID MACINTOSH
JOHN LESAVAGE
RICHARD GRUNDY
audio
MICHAEL KENNEDY
art director
DAVID ABRAHAMS
media management
ASTORIA LUZZI
social media producers
AMARA MCLAUGHLIN
BRITT PURDY
colour correction
KYLE J. SMITH
sound mix
DANY TREMBLAY
MARIANA HUTTEN CZAPSKI
project manager
VICTOR KERR
resource coordinators
MARC CORMIER
DRAGAN MARICIC
news rollout producer
JENNY COWLEY
packaging editor
BENNY KOSHY
packaging producer
LINDA SIBONY
promo producer
GREG SADLER
senior producer
TIFFANY FOXCROFT
executive producer
NELISHA VELLANI
FIRST BROADCAST :March 15, 2024