Your private data — including sexy photos, browser history and social media accounts — might not stay private when you get your tech devices repaired. CBC Marketplace sent phones and laptops with secret software installed to expose what technicians looked at while the devices were left to be fixed at stores like Best Buy and Mobile Klinik.

00:00 Intro
00:46 Setting up the test
06:24 Phone snooping results (Mobile Klinik, Dr. Phone Fix)
11:02 Laptop snooping results (Best Buy, Canada Computers)
19:27 A final tally

#CBCNews #CBCMarketplace #Tech

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TESTING TECH REPAIR

producer/director
STEPHANIE KAMPF

associate producer
JENNY COWLEY

reporter
ASHA TOMLINSON

editor
AARON TAYLOR

camera
NORM ARNOLD
DAVID MACINTOSH
JOHN LESAVAGE
JOE FIORINO

audio
IGAL PETEL
RICHMOND LEE

additional field production
DEXTER MCMILLAN
KATIE PEDERSEN

additional footage
SHUTTERSTOCK

art director
DAVID ABRAHAMS

media management
ASTORIA LUZZI

social media producer
AMARA MCLAUGHLIN

colour correction
KYLE J. SMITH

sound mix
DANY TREMBLAY

project manager
VICTOR KERR

resource coordinators
MARC CORMIER
SAM NAR

news rollout producer
JENNY COWLEY

packaging editor
BENNY KOSHY

packaging producer
LINDA SIBONY

promo producer
GREG SADLER

senior producer
TIFFANY FOXCROFT

executive producer
NELISHA VELLANI

FIRST BROADCAST October 20, 2023