The job of a debt collector requires customer service skills, quick thinking skills, being detail oriented, keeping compliance top of mind, and while doing all of that negotiating with consumers about a very sensitive subject.

FCA President Elect Matt Kiefer is the Chief Officer of Information, Compliance & Development at the Preferred Group of Tampa.

Matt sat down with us to share his tips on training, negotiation, linguistic modeling, and how to build rapport. For more information, click here: https://blog.arbeitsoftware.com/consu...