Unearth the secrets of social media with Gabe as he unveils the unexpected places your customers are seeking support. Master the art of handling online grievances, elevating your brand's trust and shining in the digital spotlight.

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About Thryv Holdings, Inc.
Thryv Holdings, Inc. (NASDAQ: THRY) is a global leader in small business management software. More than 50,000 small to mediumsized businesses (SMBs) utilize our awardwinning SaaS platform, Thryv®, to grow and modernize their operations, empowering them to win in today’s economy. Thryv also manages the digital and print presence of over 400,000 SMBs, connecting them to local consumers via proprietary local online and print directories and popular social media and search engines, helping them gain new customers and grow their bottom line. For more information about Thryv Holdings, Inc, visit thryv.com.
00:00 The secret side of social media
00:30 Social media for customer support
01:12 How to respond to customer complaints on social media
01:47 Build trust with social media