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Effective customer service is vital to any successful company. Active listening, empathy, and problemsolving skills are the foundation of good customer service. We’re breaking down the basics of customer service. Whether you’re a novice customer service rep or you’ve been in the field for years, you’ll be solving problems and wowing your manager in no time.

Looking to advance your career? Let our original Courses by Indeed series be your goto guide for developing workrelated skills that will help you stand out.

00:00 Introduction
00:40 Customer service for beginners
01:13 Lesson 1: Practice active listening
02:50 Lesson 2: Lead with empathy
03:32 Lesson 3: Focus on problemsolving
04:29 Lesson 4: Communicate clearly
05:24 Lesson 5: Follow internal procedures
06:20 Lesson 6: Know your company’s products & services
06:50 Improving customer service skills

Want to get insight into the day in the life of a customer service rep? Check out this video:    • A Day in the Life of a Customer Servi...  

Click here for more courses to level up your career:    • Courses by Indeed  

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*Comscore, Total Visits, September 2022
**Indeed Internal Data, average monthly unique visitors April – September 2022
**Source: https://www.indeed.com/about/methodology

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