In the summer of 2017, Superhuman CEO Rahul Vohra started frantically messaging his investors one by one. His startup had tested out a pending update to Google’s web browser Chrome, and, due to one seemingly innocuous code change, Superhuman’s smart email service had broken overnight. The damage seemed inadvertent — no one at Google seemed to realize anyone was building on top of that otherwise dusty code — but for Superhuman, the crisis was “existential.”
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