In 2021, we saw landmark caselaw, new regulations, and new call blocking and labeling measures. Needless to say, these changes required a lot of resilience on the part of the industry. While leadership worked behind the scenes, agents were on the front lines, putting these changes into practice.

We spoke to seven of these agents to learn the debt collection techniques they adopted, and how others can do the same to succeed in 2022.

Here are 7 debt collection techniques to succeed:

1. Provide a consumer with all their options
2. Master the art of listening
3. Don't be afraid to ask questions
4. Avoid negative words like "Can't" or "Unable"
5. Become the consumer's ally
6. Keep lines of communication open
7. Stay positive and observe your energy

To learn more, visit: https://www.arbeitsoftware.com/7debt...