There has been an influx of new and exciting tech entering the debt collection industry, and it’s great to see advancements in what is possible and how it can continue to advance the industry’s impact.

At the same time, it’s important to consider how adding new tech (or not) will impact your staffing. All the new tech in the world is useless if you don’t have anyone to use it, right?

So, how can agencies take advantage of new software available while simultaneously overcoming their staffing hurdles? We sat down with Michael Jeselnik, General Manager at CarterYoung, Inc, to find out how he uses software to improve his recruiting and retention efforts.

We discuss:
How the software you choose to use will affect your team's morale
What your evaluation process for software might look like
How do balance the comfortability of your agents who might hate change with the need to evolve and modernize your operations
Advice for rolling out new software
Some examples of nonnegotiables to look for in potential vendor partners

To learn more about how software can impact your recruiting and retention, for better or worse, visit: https://www.arbeitsoftware.com/howto...