The new digital tools available to logistics providers have allowed these companies to reimagine what the network of the future looks like. In this episode of Technovation, host Peter High interviews Bala Subramanian, Executive Vice President and Chief Digital and Technology Officer at UPS, about how they are using these new tools to become a ‘logistics orchestrator’. They discuss UPS's role in global logistics and its digital transformation efforts aimed at enhancing customer and employee experiences, and improving organizational agility. Bala shares insights into his background, including his stint as Chief Digital Officer at AT&T, and delves into UPS's initiatives like creating a digital twin of the network, expanding the use of RFID for package tracking, and developing UPS's DeliveryDefense to protect against fraud. Additionally, Bala and Peter cover the importance of digital and data fluency, the concept of logistics as a service, and the vision for a network of the future that mimics an IP network's flexibility. Bala also reflects on the cultural and leadership aspects key to successful digital transformation and other lessons he has learned across his career.

00:00 Welcome to Technovation with Bala Subramanian from UPS
01:15 The Evolution and Impact of UPS
03:13 Exploring Bala's Role at UPS
04:50 From Logistics Provider to Logistics Orchestrator: UPS's Transformation
07:45 Enhancing Customer Experience at UPS
12:36 Fostering Digital and Data Fluency at UPS
15:08 Imagining the Network of the Future
21:27 Innovative Solutions: UPS DeliveryDefense and Beyond
24:56 Trends Shaping the Future of Logistics
29:54 Bala's Journey and Insights on Leadership

An audioonly version of this interview is available as episode 869 of Metis Strategy’s podcast, #Technovation with Peter High. Learn more at http://bit.ly/Technovation869.

Subscribe to Technovation on your podcast platform of choice: https://link.chtbl.com/Technovation

To learn more, visit https://www.metisstrategy.com/technov...

Connect with us on social
LinkedIn:   / metisstrategy  
Twitter/X:   / metisstrategy  


#podcast #ups