Tiger Tyagarajan is CEO of Genpact, a global firm that advises clients on digital transformation. Tyagarajan helped transform a division of General Electric (GE Capital International Services) into Genpact, a company that now has more than 100,000 employees and annual revenue of $4 billion. He says there’s an important difference between simply “digitizing” your company (by, for example, automating tasks) and truly transforming it digitally, which goes beyond technology to develop the people and processes that make up a firm’s culture.
For this episode of our video series “The New World of Work”, Tyagarajan sat down with HBR editor in chief Adi Ignatius to discuss:
• The promise, and limits, of emerging AI technologies like chatGPT, and how they could augment what employees do without necessarily replacing them.
• The longterm promise, but shortterm dangers, of the metaverse.
• Surprising leadership and teamdynamics insights from cricket. “If there's a game that teaches you grit, it's cricket,” says Tyagarajan, who is passionate about the sport.

This interview part of a series called “The New World of Work,” which explores how toptier executives see the future and how their companies are trying to set themselves up for success. Each week, Adi will interview a leader on LinkedIn Live — and then share an inside look at those conversations and solicit questions for future discussions in a newsletter just for HBR subscribers. If you’re a subscriber, you can sign up for the newsletter here: https://hbr.org/mylibrary/preference....

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