Originally broadcast January 24, 2014

Marketplace puts retailers' return policies to the test. Out of luck, because you've lost your receipt? Don't have the original packaging? Missed the 30day deadline? Retailers don't have to give your money back, or offer an exchange or a credit. That means a successful return often comes down to a shopper's individual abilities. We teach three Canadians the secrets of negotiation then challenge them to do successful returns. We reveal what it takes to get past the point of no returns.

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