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In this episode, Matt and James talk about what desk adjusting really is and what it's all about. Plus so much more:

the definition of a desk adjuster
why virtual assist isn't going away
how technology is affecting claims
how body language makes for a better adjuster
how to keep from getting bit by dogs
how insurance companies save money on claims
which companies have scoper/writer programs
customer service surveys
Matt complains about software again
Matt denies a claim and the insured invites him to a birthday party
James explains how to CYA if a claim goes to court




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Freebies and Guides:

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