To hire Florencia as a speaker go to https://www.florandres.com/

Join my FREE Training “How to Make 10k/month from your Profession or Hobby”: https://t.ly/o66hu.'>https://t.ly/o66hu. (75 minute free training)

If you sell products or services, this talk is for you! One of the biggest banks in the world asked me to give a talk on "How To Delight Customers" for their annual convention. This happened in La Perle, Dubai. Im sharing a part of that talk where I taught key aspects of making clients love you and your products....If you want to know how to turn Clients into fans, watch this!

Unlocking Customer Delight: The Power of Emotional Contagion

Ever heard that an angry customer tells 10 people while a satisfied one tells none? Here's the secret: a delighted customer can do wonders. But what about those notsopleasant clients?

Join me on this journey as I share a personal story of turning frustration into delight during a grueling speaking tour in the Middle East. It's a story of magic tea, emotional contagion, and the science behind creating memorable customer experiences.

Learn how a simple smile, the empty chair technique, and the art of exceeding expectations can have a profound impact on your relationship with clients. Discover the secret to generating influence, receiving free promotion, and creating genuine connections.

Let's dive into the neuroscience of customer delight and uncover the strategies to shape lasting positive impressions.

And don't forget to hit that play button and let the magic unfold! ✨

Hi! I'm Florencia

For the past 10 years, I've been one of the most booked motivational speakers and I've had the honor of coaching entrepreneurs, celebrities, top organizations, and some of the best athletes in the world. I'm also a bestselling author, having sold over half a million copies.

FREE Training “How to Make 10k/month from your Profession or Hobby”: https://t.ly/o66hu

My mission in life is to help people achieve their goals and dreams. I was born and raised in a region of the world where nothing comes easy to you: the economy is a mess, the politics let's not even go there and everyone feels it is impossible to achieve their dreams. I had to learn how to master the art of crushing my own selfdoubts... and I have a passion for teaching people exactly that: how to crush selfdoubts and gain real confidence.

Follow me on Instagram: @florenciaandres
Web: www.ladyspark.com @ladyspark.inc