In this video, get a glimpse into a typical workday in customer support, gaining insights into essential skills and tools. Discover the value of experience and explore free learning resources to boost your career in customer support. If you're considering a role in customer support, this content offers valuable insights and actionable tips to guide you on your journey.

01:54 What skills are companies looking for?
07:45 Common customer support tools
12:01 Is experience important?
14:09 Where to learn about tools for free

Links to free courses:
Get started with Slack Basics https://www.slackcertified.com/getst...

Zendesk Omnichannel Agent Learning Path https://training.zendesk.com/path/omn...

Intercom Support Learning Path https://academy.intercom.com/path/pro...

Jira Work Management Fundamentals https://university.atlassian.com/stud...

Get Started with Asana https://academy.asana.com/getstarted...

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