Richard Li puts customer service above all when it comes to his luggage company, July.
This unfaltering commitment is why he personally makes house calls to address complaints and why he recently handdelivered packages after realizing that some customers wouldn’t receive the luggage they ordered in time for the holidays. But this high level of service is only a small piece of Li’s success story with July.

Li, who has previous entrepreneurial experience from his furniture company Brosa, has also figured out a “magic” formula for manufacturing, marketing, and selling physical products. He used this knowledge to grow July from $0 to $5 million in revenue in just a year. And now he’s looking forward to opening up additional retail stores, introducing more products, allowing for more luggage personalization, and expanding into international markets in 2020.

If you want to learn more about what it takes to launch and scale a business that revolves around a physical product, be sure to give our interview a listen!

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