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⏲ Video Chapters
00:00 Introduction to the episode and guests
01:40 Becoming a leader who attracts top talent
02:19 Emphasizing personal and professional growth, and creating a culture of recognition and reward
03:06 Sparkle and Shine's "shine wall" and the different badges awarded for achievements
04:14 Incentivizing excellent client service with real examples
06:00 Categorizing employees and the impact of each type on team dynamics and business growth
07:42 The negative impact of keeping low performers on the team
10:35 Measuring retention rates, managing turnover, and the importance of oneonone meetings with team members
12:00 Gamifying incentives with employees through Automate Motivate, and asking employees what awards they want
13:08 Listening to employee’s needs and goals to improve retention
14:07 Creating tracks for employee advancement
16:00 What guest love about Jobber
17:53 Insights from Patrick Lencioni's book "Three Signs of a Miserable Job"
20:04 Being a confident leader to create an environment of trust and growth
22:06 Importance of developing soft skills and personal growth within the team
23:57 The role of oneonone meetings and personal connections in retaining top performers
24:45 Attracting great employees by bumping up industry average pay on job postings
26:06 Adam’s takeaway tips: build a culture of recognition, fire your poor performers and ask your team how they’re doing and address any issues

Check out the businesses that were featured in this video!
Raquel Lindsay, Sparkle & Shine Cleaning Services of West MI, LLC |   / sparkleandshinecleaningofwestmi  
Dave Moerman, Revive Services and Home Service Business Coach | https://www.instagram.com/homeservice...
Adam Sylvester, Charlottesville Gutter Pro’s & Charlottesville Lawn Care | https://adamsylvester.com/

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