These owners drag down the hotel along with their staff.

Season 3, Episode 2

Gordon heads to Southbridge, Massachusetts, and checks into the Vienna Inn, an Austrianthemed hotel and restaurant. Owners Jonathan and Lisa have seen their cluttered inn acquire a reputation among the locals, and business isn't what it used to be.

Season 3, Episode 6

Gordon visits Newtown in Pennsylvania to redeem the historic Brick Hotel. Owner Verindar runs the establishment like an angry tyrant and the employees have had enough.

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