In this episode of The Trainer, Motor Age Technical Editor Brandon Steckler discusses the power of the Remote Expert technical support feature of the Autel scan tool platform with Remote Expert Keith Perkins, along with Autel's Maurice Miller and Andrew Lall.

Learning to leverage this feature can not only help technicians familiarize themselves with the ECU programming/configuring steps previously unfamiliar to them; this feature also allows for interfacing OEMlevel tooling that the shop may not be in possession of. With the Autel Remote Expert feature, overtheinternet diagnostic support can occur, providing dealershiplevel solutions while alleviating the need for shops to rely on outside assistance typically sublet to mobile solutions providers. Ultimately, keeping the job totally inhouse increases revenue and decreases repair time. Stick with Brandon and the crew from Autel as they cover the benefits of having Remote Expert as another tool in your arsenal.

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