Often times in a business, the phrase "the customer is always right" gets thrown around a lot. However, in this episode John breaks down why he thinks in certain industries the customer is always wrong. In most industries (some examples are pipe lining, car sales, etc.) the customer THINKS they know what they want, but it's on the service provider to ask qualified questions to gain context and  find out what the customer NEEDS.

Is the customer always right or is the customer always wrong?

Check out our website to learn more about what we do: royalflushpipelining.com