You don’t need a script for your front desk team, you need to slow down and smile. Then say it from the HEART, not from a Script.

The phone is the technology that keeps us connected to our current patients, and it’s what allows potential new patients to reach us. That phone is our connection to the outside world. Is there any way you would allow a brand new assistant to use CEREC without training? Would you let your hygienist take digital xrays without training on how your system works? Would Invisalign allow you to start doing cases with their technology without the required training?

Absolutely not! And that is how we need to treat the telephone.

To Learn more about our phone training visit https://frontofficerocks.com/