#PeopleoftheCBSA – Jackie Tse, Superintendent in Metro Vancouver Traveller Operations, manages the processing of thousands of people and goods arriving by air, on ships and by rail.

Jackie loves the variety in his job. He meets travellers from around the world and processes goods at the seaplane terminal, at the Amtrak Pacific Central Station, and large cruise ships that can carry up to 5000 people. Sometimes Jackie and his team will process 3 or 4 ships all at once.

Jackie is proud of what he does and looks forward to coming to work every day.

For more information on #CBSAJobs, visit: cbsaasfc.gc.ca/jobs

Transcript:

Hi, I'm Jackie Tse. I'm a superintendent in Metro Vancouver Traveller Operations. This is where I work in Vancouver, and I'm really happy to be a part of the CBSA.

A day in the life in the Metro Traveller operations—every day is really different. We go from processing travellers and goods at the seaplane terminal. In between those flights, our whole team goes to the Amtrak Pacific Central Station and process passenger trains. The train will range between 150 to 300 passengers. Cruise ship operation is really busy because a cruise ship holds about 3000 to 5000 people, and there are sometimes 3 to 4 ships that come all at once, so we have a short window processing time. So, we're really busy and every day is different—we go from air mode to a marine mode, or we go by cars to different marina sites—and we deal with travellers from all over the world.

So, I was born in Hong Kong and I lived there until I was seven years old, and I immigrated here with my family. I do vividly remember the day when our family landed at Vancouver International Airport to become permanent residents of Canada. When I went to school, I studied criminology at Simon Fraser University. Canada Border Services Agency is the only coop program that allows university students to partake in frontline law enforcement type of jobs. And then I did, actually, five terms of coop, and eventually I applied to be an indeterminate officer and never left CBSA—So my coop placement kind of took the last 15 years.

Working here in Vancouver, it's something exceptional and it really brings officers and keeps them here because it's a beautiful city. It's very dynamic, It's very busy. This is the place that people come to visit, to take pictures, and we come here to work every day. So, it really makes me look forward to coming to work, and I'm proud of what I do.

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