Client communication is essential to maintaining a high retention rate, but are you even doing the bare minimum?

I've worked with many digital marketing agencies, and it's common for some to not even report to their clients. They follow a "no news is good news" approach until the client inevitably leaves.

The least you should do is send a monthly report to clients and review it together over a call. It doesn't have to be complicated, either.

Head to our YouTube channel this week, we're diving into what to report to clients to maximize your agency's retention rate!

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