There is an ongoing debate among IT professionals as to whether ITIL change management and release management are the same. We thought we'd clear this up for you.

If you liked the video, you can read a detailed article on the difference here: https://freshservice.com/itil/itilch...

Here are some more ITSM resources that you might find helpful: http://freshservice.com/resources/ and https://support.freshservice.com/en/s...

Change management process is a gatekeeper which ensures minimum risk and impact to the ongoing Infrastructure & Operations. It performs quality control checks to ensure change and release activities are as per planned. Release management involves building, testing and batching of one or more changes while maintaining the integrity of ongoing services.

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