#reducesaaschurn #customersuccess

Reduce churn rate by identifying AtRisk Customers early! This practice helps B2B organizations to increase renewals and reduce churn successfully.

In this video, you’ll discover the Probability Quadrant that will help you identify customers who fall into a bracket of those who might not renew with you due to various churn reasons. By establishing relationships with your customers, you can pinpoint those atrisk customers, and you can save them from ending their subscription.

Learn how you can enable your customers to achieve success so that they will not exit or leave. Find out how a Customer Health score can help you proactively support your customers, recover your relationship and reduce churn.

Special thanks to ClientSuccess’s VP of Sales & Marketing, Mark Stoddard for hosting this event featuring Irit Eizips, Chief Customer Officer and CEO of CSM Practice to discuss the importance of identifying early warning signals of customer churn. Irit shares details about CSM Practice's Framework for Customer Health Scores and tips on building out Customer Health Score playbooks to reduce churn.

Have a look at the playback of the entire webinar hosted by ClientSuccess here: https://www.clientsuccess.com/resourc...

00:00 Introduction
01:15 How to Calculate Customer Churn Rate?
01:27 Revenue Impacts of Churn
02:17 The Formula for Customer Success
03:18 Creating a balance between Relationship and Value
03:52 Why do you need a Customer Health Score?
04:20 Impact of Relationships on Customer value

Read this blog about the Customer Health Score Survey Results:
https://www.csmpractice.com/customer...

Watch this video to learn more about the facts and trends of Customer Health Score:
   • CUSTOMER HEALTH SCORE: Facts and Trends  

⏬ Infographic: Customer Health Score Facts & Trends
https://www.csmpractice.com/infograph...

⏬ Free Download: Get the Simplified Formula to Predicting Churn! Account Behavior Formula by Ben Winn
https://www.csmpractice.com/accountb...

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Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:

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