Looking to provide an ultra convenient Amazonlike experience for your customers? Discover a communication model for better client engagement, plus optimized team setups, upselling, and more. Interested in leveraging AI into your service business to save time and headaches? Learn how:    • Best AI Tools & Apps for Your Service...  

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⏲ Video Chapters
00:00 Introduction to the episode and guests
0:57 The importance of creating an easy and efficient customer experience, like Amazon, Instacart, and Uber
2:11 Amazon's communication model and how home service providers can keep clients informed and involved
4:48 The role of customer reviews and how it affects customer choices
5:38 Incorporating customer reviews into the sales process and how it can impact business growth
8:00 Setting up a team to be fast and efficient, including creating a smooth operational flow
9:38 Upselling and offering package deals to clients, and how naming these packages can influence customer choices
11:43 Significance of offering options to clients and how it aligns with customercentric service
13:06 Online booking and tailoring service offerings based on customer profiles
14:32 Importance of personal attention, especially for highend clients
15:18 What Christine and Adam love about Jobber
16:10 Convenience of storing credit card information for seamless transactions
17:25 Using technology to improve the customer experience
19:40 The value of before and after photos to showcase the quality of work
21:24 Potential downsides of overautomation and maintaining a balance between technological convenience and personal touch
23:49 Adam’s takeaway tips: communicate with your clients every step of the way, reviews matter, upselling and packages are important for turning $500 quotes into $2000 quotes

Check out the businesses that were featured in this video!
Christine Hodge, Clearview Cleaning | https://www.instagram.com/clearviewwa...
Adam Sylvester, Charlottesville Gutter Pro’s & Charlottesville Lawn Care | https://adamsylvester.com/

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