This practical English language lesson will teach you how to call and make three different appointments—a doctor's office, a hair salon, and a dentist's office. Learn the vocabulary you need to help communicate more naturally in English. Also, study and learn the vocabulary and expressions you will most likely hear from the receptionist at each of these places. This lesson can be used as role play practice by students studying by themselves or in an ESL class as a pair work activity.

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⏱TimeStamps⏱
0:05 Doctor's Office Making an Appointment
2:17 Hair Salon Making an Appointment
4:53 Dentist's Office Making an Appointment

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Video Transcript
Role Play at a Doctor’s Office

Caller: Hello. I would like to make an appointment with a doctor.
(Or, you could say…)
Caller: Hello. I’d like to see a doctor.
Receptionist: Are you currently a patient with us?
(Or, you might hear…)
Receptionist: Are you a patient with our clinic?
Caller: No, I’m not.
(Or, you could say…)
Caller: No, this will be my first visit.
Receptionist: Let me check our appointment calendar. Just a moment, please.
Caller: Thank you.
Receptionist: How about next Wednesday morning at 10:30 AM?
(Or, you might hear…)
Receptionist: We have an opening on Wednesday at 10:30 AM?
Caller: Next Wednesday at 10:30. Sure, that will be fine.
(Or, you could say…)
Caller: Sure, that sounds good.
Receptionist: May I have your last name, please?
Caller: Yes, my last name is Garcia.
Receptionist: OK, Mr. Garcia. The doctor will see you next Wednesday morning at 10:30 AM.
Caller: Thank you for your help.
Receptionist: Also, please bring your insurance information.
Caller: I will do that.
Receptionist: Goodbye, sir.
Caller: Goodbye.

Role Play at a Hair Salon
Hair Stylist: Thank you for calling Elite Salon. How may I help you?
Customer: Hello. I’d like to make an appointment for a haircut.
(Or, you could say…)
Customer: Hello. I’d like to schedule a haircut.
Hair Stylist: Sure. When would you like to come in?
(Or, you might hear…)
Hair Stylist: Sure. Which day do you have in mind?
Customer: How about this Friday afternoon?
Hair Stylist: Oh, I’m so sorry. We are fully booked that afternoon.
(Or, you might hear…)
Hair Stylist: Oh, I’m so sorry. We have no appointment times available that day.
Customer: Oh, I see. Do you have any openings this week?
Hair Stylist: Hmm, we have one on Thursday morning. Would 11:00 work for you?
(Or, you might hear…)
Hair Stylist: Hmm, we have one on Thursday morning. Would 11:00 work be OK for you?
Customer: Yes. That works for me. Thursday at 11:00.
Hair Stylist: Great. May I have your name, please?
(Or, you might hear…)
Hair Stylist: Excellent. May I have your name, please?
Customer: It’s Leary. My first name is Jessica.
Hair Stylist: Is this just for a cut. Any highlights or color?
Customer: No, just a haircut.
Hair Stylist: Alright Jessica. We’ll see you on Thursday at 11:00.
Customer: Thank you for your help. See you then.
Hair Stylist: You’re welcome. Goodbye.

Role Play at a Dentist’s Office

Receptionist: Thank you for calling Happy Smile. How may I help you?
Caller: Hello. I have a very bad toothache.
Receptionist: Oh, I’m so sorry to hear that. Let me check our appointments for today.
Caller: Thank you. I would like to come in as soon as possible.
(Or, you could say…)
Caller: Thank you. It’s urgent!
Receptionist: I understand. I can fit you in later today. Is 4:30 alright?
(Or, you might hear schedule you instead of fit you in…)
Receptionist: I understand. I can schedule you later today. Is 4:30 alright?
Caller: Thank you so much.
Receptionist: My pleasure, sir. May I have your last name, please?
(Or, you might hear family name instead of last name…)
Receptionist: My pleasure, sir. May I have your family name, please?
Caller: Yes, it’s Duval.
Receptionist: OK, Mr. Duval. The dentist will see you at 4:30 today.
Caller: OK. I’ll be there at 4:30. Thank you.
(Or, you could say…)
Caller: OK. I’ll be there. Thank you again.
Caller: You’re welcome. Goodbye, Mr. Duval.