Debt Collection 101: Empathetic Call Scripts for Debt Collection
Join us for an interview with Mary Shores, second generation collection agency owner, best selling author and creator of the Collection Advantage online training program, as she talks us through empathetic call scripts that debt collectors can use to increase their revenue, even in times of crisis.
At the time this video was recorded, the world is experiencing unprecedented uncertainty. Mary explains how debt collectors can use this time to show empathy to consumers and change the way people see debt collection going forward.
She also shared how the leadership practices that are demonstrated during this time will trickle down into the conversations your collectors will have.
To learn more, check out our companion blog: https://blog.arbeitsoftware.com/commu...