In this video, we're looking back at our 2023 CX trends predictions and also making some new ones for 2024.

Hop on this journey with us as we do our best to predict the future of CX!

Also, let us know what you think of the new image quality!

Help grow the channel: https://www.youtube.com/@dominiccx?su...

Here's what we cover:
00:00 Intro
02:11 2023 Trend #1
03:37 2023 Trend #2
04:16 2023 Trend #3
05:02 2023 Trend #4
05:26 2023 Trend #5
07:00 2023 Trend #6
08:47 A word from our sponsor
09:53 2024 Trend #1
12:47 2024 Trend #2
13:58 2024 Trend #3
15:23 2024 Trend #4
16:11 Outro

Get some ebooks to learn how to get more out of your Zendesk and customer service system in general: https://roca.work/learn

Get a ballpark here: https://roca.work/offers

My email is: [email protected]