Discover the secrets to mastering inhome selling and closing deals over the phone. Seasoned pros strategies on effectively answering calls, building relationships with clients, and much more. Unlock your service business’s potential with expert tips on simple, effective marketing strategies, in this episode:    • The 12 Most Effective Advertising Tac...  

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⏲ Video Chapters
00:00 Introduction to the episode and guests
00:50 How Andy’s team handles initial customer calls, focusing on understanding the customer's needs and building a relationship
02:26 Asking the right questions to gather customer information efficiently
04:12 Engaging with customers by matching their energy
06:30 Tailoring the sales approach based on the customer's personality and needs
09:12 Earning the caller's time and attention in the first few seconds of a call
10:00 Explaining why certain information is being requested to build trust
13:11 Setting up clients for what's coming next in the service process
16:20 What guests love about Jobber
18:08 Making payment processes as easy as possible for clients
19:09 Strategies for pricing and conducting sales, assessing each job individually
22:05 Accommodating clients who value inperson sales interactions
23:50 How to ensure the production team is fully informed about job details and customer expectations
31:42 Adam’s takeaway tips: get rid of your cell phone and get a VOIP number, lead the phone call in the direction you want it to go, match the client’s energy and personality type

Check out the businesses that were featured in this video!
Donovan Quesenberry, DIV Cleaning Service |   / donovan.quesenberry.7  
Andy Weins, Camo Crew Junk Removal | https://linktr.ee/andyweins
Adam Sylvester, Charlottesville Gutter Pro’s & Charlottesville Lawn Care | https://adamsylvester.com/

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