At some point in your career, you’ll deal with a difficult or angry customer. Instead of dreading this situation, turn that adversary into a devotee with a few simple steps.

Learn about conflict resolution over the phone and more business phone etiquette at Canity.

This video is part of the Phone Skills training series from Canity.

Canity is an online customer service training platform, with 400+ customer service training videos, downloadable ebooks, interactive online quizzes it's training you'll love.

Because great customer service starts with great training.

https://www.canity.com/phoneskills/