Get ready to be trained to communicate and negotiate by the most qualified man in the country.

Chris Voss is the former Chief Negotiating Officer of the FBI, the CEO & Founder of the Black Swan Group, and the author of Never Split The Difference: Negotiating As If Your Life Depended On It.

Chris is back on the show to tell us some surprising things about communication based on decades of experience, modern psychology, and neuroscience. He explains why we want to get people to say “no” instead of “yes” and teaches us advanced techniques for developing tactical empathy. Chris also reveals the skill set we need for communication mastery as fathers, arming us with the tools we need to be effective leaders in our households and communities.

“When you negotiate properly, you allow the other side to have your way.”—Chris Voss

WHAT YOU'LL LEARN
•Why you always want to get a person to say ‘no’ first.
•The fallacy of microagreements
•Why people feel like they’ve been taken hostage when you convince them to say “yes”
•People feel safe, protected, in control, and ready to move forward when they are given space to say “no.”
•Without action, agreement is useless.
•The 3 Yeses: Commitment, confirmation, and counterfeit
•What is tactical empathy
•Why tactical empathy is a selfreinforcing skill
•Why empathy is neither sympathy nor agreement
•Moving from denial to observation when listening to another’s side
•You get rid of the elephant in the room by admitting it’s there.
•Overdemonizing a problem will diminish it.
•Calling out negatives is an effective way to communicate with people.
•Genuine curiosity is a highly positive state of mind.
•The “flow state” and other positive states of mind make you smarter.
•Gamifying allows you to detach from stressful situations and helps you to perform better.
•How to use your tone of voice
•No matter how a discussion ends, people appreciate integrity.
•The difference between someone telling you “you’re right” and “that’s right”
•How someone uses the phrase “you’re right” to create distance
•How getting someone to say “that’s right” triggers oxytocin
•The magic of the onesentence email (that triggers a “no”)

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