In the 7th episode of BSchool Backstage, host @⁨abhinav kej⁩ interacts with Kamalini Ramdas, a professor of Management Science and Operations at London Business School. Professor Ramdas discusses how human interaction can be a powerful tool to improve service delivery and innovation. She explores the concept of shared medical appointments, where a doctor sees multiple patients in one session. This approach can save time and cost while also improving patient outcomes by allowing patients to learn from each other. Ramdas also discusses the importance of diversity in education and the challenges of mitigating bias in the recruitment process. She concludes by highlighting the importance of a growth mindset and handson learning in fostering innovation.

Reference 35:25, Prof Ramdas adds: “The real world transactions also produced unanticipated results. When students performed them, they learned that both meal providers and buyers also benefited from community feeling, aside from money made or meal quality. This important gain may have gone unnoticed without the realworld testing.”

#marketing #business #marketingtips #KamaliniRamdas, #AbhinavKejriwal #LondonBusinessSchool #businessnews #management #bschool #businessschool #mba #managementcolleges #Operations #Innovation

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