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Basics of Root Cause Analysis

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American Society for Quality, Quality Management Division

With James Rooney

Simply stated, root cause analysis is a tool designed to help identify not only what and how an event occurred, but also why it happened. Only when investigators are able to determine why an event or failure occurred will they be able to specify workable corrective and preventive measures that prevent future events of the type observed. Understanding why an event occurred is the key to developing effective recommendations.

posted by Cobellisep