The plane leaving for Malaga isn't big enough to carry all the passengers and some will have to be left behind. A snowboarder who saved money by not buying insurance is left counting the cost. Subscribe to Our Stories: https://bit.ly/3lzSXhv

The series which goes behind the scenes of a busy international airline company continues with the latest antics from the passengers and staff of lowcost airline easyJet. The programmes chart the catalogue of mistakes, chaos and delays that stretch customer relations to breaking point. There are angry scenes at checkin and there's turbulence in the air as the easyJet team attempts to contain tempers and deal with the offbeat requests which often come their way. Viewers can catch up on the progress of some familiar faces from previous series, and are introduced to new characters, including former England International rugby star Tony Underwood, who has given up professional sport for life as a pilot. But will he make it through the gruelling training?

This film was first broadcast: 25 Apr 2001

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Welcome to Our Stories, your home on YouTube for inspiring human stories that give us an insight into real people and real lives. Our exciting range of flyonthewall style documentaries and special access reality programmes will give you an inside look into the everyday lives of people; exploring what life is like for those working in education, healthcare, policing and many others!

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