AirPods manufactured before October 2020 are subject to a recall due to audio problems. They have experienced crackling, and the noise cancellation function has not been working properly.
Apple will service these faulty headphones, either the left, right, or both. The service is free. Although it is not mentioned here, it's important to note that the headphones cannot be repaired; they are simply replaced.
This recall is valid for three years from the purchase date. There are three options: you could search for an authorized service provider, take the headphones to an authorized service provider, or call Apple. Which one you'll choose?