New for 2021! FreePBX 101 v15 is a comprehensive tutorial series that covers everything you need to know to plan for, install, and configure the open source FreePBX phone system from Sangoma.
Queues are more robust Ring Groups when you need to get more advanced with call distribution to agents, Queues are the way to go. In this video, we discuss the most common options for setting up queues, and show how to log agents in and out. We also cover pausing as well as set up some buttons on Crosstalk phones to make agent management easier for your users.
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