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This is ServiceNow CMDB training. You might have heard about CMDB word many times while working in ServiceNow as an end user, developer or administrator. You must have learnt about CMDB in your ITSM and ITIL trainings.

If you have established process of Incident , problem or change in your organization however you do not have effective CMDB then these processes won't work effectively.

So in this whole series of training you will learn about ServiceNow CMDB and its different features and capabilities.

In this video, you will learn about:
Why CMDB?
What is CMDB?
CMDB in ServiceNow
CMDB Terms
Configuration Item, Attributes, Schema Model, Relationship, Relationship Types, CMDB Classes, CSDM

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